Refund policy

Our Return Policy applies to the following items:

If for any reason any of the above items listed you have purchased is less than satisfactory, a return request may be made via “chat or email” within seven (7) business days of receipt and a refund will be issued minus original shipping costs. In order to be eligible for a return, all return items must be in unworn, unaltered, unused and in its original packaging with tags still attached. Returns will only be accepted via the provided shipping return label and at no cost.

HOW LONG DO I HAVE TO RETURN THESE ITEMS?

We offer a 7-day return window.

The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.

WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?

The following items are not eligible for a return or exchange:

• Clearance items (will be clearly marked "Clearance" and/or the price will end in $xx.33)
• Wedding gowns
• Quinceanera dresses
• Cinderella Divine Black Label
• Wedding Veils
• Petticoats
• Capes
• Designer dresses by Andrea & Leo Couture and DeKlaire Bridal