FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering, shipping, sizing, and caring for your gown.
How do I find my correct size?
Each gown includes a detailed size chart on its product page. We recommend measuring your bust, waist, and hips and comparing them to our chart rather than relying on your usual size, since formal and bridal sizing runs differently than everyday clothing.
Do you offer alterations?
We don't perform alterations in-house, but every gown is made with extra seam allowance to accommodate professional tailoring. We recommend a trusted local seamstress for the perfect fit.
How long does shipping take?
In-stock gowns ship within 1-3 business days via tracked courier, arriving in 3-7 business days depending on your location. Made-to-order and bridal gowns may require 2-6 weeks of production time, noted on the product page.
What is your return policy?
Unworn gowns with tags attached can be returned within 7 days of delivery for a refund or exchange. Clearance and final-sale items are not eligible for return.
Can I rush order a gown for an upcoming event?
Yes — select styles offer rush processing at checkout. Contact our concierge team with your event date and we'll confirm whether rush shipping is available for your chosen gown.
Do you ship internationally?
Yes, we ship to most countries worldwide via tracked international courier. Delivery typically takes 7-14 business days depending on destination, and customers are responsible for any customs duties or import taxes charged by their country.